FAQs

1. What are beneficiaries and how many can I have?

A beneficiary is the person who you choose to receive the money if you pass away while you’re covered by your life insurance policy. If you’re choosing more than one beneficiary, you need to tell us what percentage of the total benefit amount you’d like each one to receive. Your beneficiaries are the ones who will receive the benefits of the claim, so it’s important that you tell them that you’ve taken out the cover and give them a copy of the policy details.
 

2. Can I change my beneficiaries?

You can change your beneficiaries at any time. Simply call us on 132 979 (8am - 7pm, Mon-Fri, AEST) to find out how. 

3. What is underwriting?

Underwriting is the process we use to work out whether we can insure you, how much we can cover you for, and how much you’ll need to pay in premiums. During underwriting, we may ask you a number of health and lifestyle questions, such as your height and weight, whether or not you smoke, and any illnesses or medical conditions you may have or have had. We may also ask you about your job, pastimes and income details. If you’re in good health and don’t have a risky job or risky pastimes, you’ll generally be accepted for cover. If you have any health or lifestyle risks, there is a chance that we may not be able to offer you the cover you were after. It is important that you answer any underwriting questions truthfully, otherwise any claim you make in the future may be reduced or declined altogether.

4. What if I have a medical condition?

Having a medical condition doesn’t always mean we won’t insure you. We look at each individual on their own merits. Minor medical conditions usually don’t affect your chances of getting cover, however serious conditions such as cancer or heart disease may. If we can’t cover you under the product you were after due to health reasons, you may still be able to get cover under one of our accidental covers or under one of our ‘guaranteed acceptance’ products. These products are designed to cover you regardless of your health. 

5. Can I add a partner to my policy?

To add cover for your partner, simply contact your financial adviser or call us on 132 979 (8am - 7pm, Mon-Fri, AEST). Our life insurance policies offer you the flexibility to add cover for your partner. Speak to your adviser or call us to find out more. 

6. How long can I keep my cover?

Our life insurance policies are guaranteed renewable until their policy expiry age – this means that you can keep your cover in place until then, so long as you keep paying your premiums. 

7. Can I change my benefit amount?

Yes, you can change your benefit amount anytime you like – simply contact your financial adviser or call us on 132 979 (8am - 7pm, Mon-Fri, AEST). If you’d like to increase your benefit amount, you may need to answer some health and lifestyle questions before we can increase your benefit amount. You don’t need to answer any health or lifestyle questions to decrease your benefit amount. 
 

8. Will my premiums go up?

Where your premium type is ‘stepped’, your premiums go up each year based on your changing benefit amount and your increase in age. Where your premium type is ‘level’, your premiums go up each year based on your changing benefit amount but not your increase in age. Where your premium type is ‘hybrid’, for the first seven years your premium rate is a level premium type, after which it will then convert to a stepped premium type. 

Premium rates and the policy fee are not guaranteed and we may review these so they move up or down in the future, regardless of which premium type you select. Any such change to the premium rates and/or policy fee will apply to all policies in a defined group. We will not single out an individual policy.

Additionally, some products have an inbuilt Cover Indexation Benefit. On each policy anniversary, the benefit amount will increase in line with the consumer price index (CPI) subject to a minimum increase of 5%. Your premium will also be increased at the same time to reflect the increased benefit amount.

9. Do you offer any discounts?

All of our cover options have built in discounts for higher benefit amounts. We also offer group discounts and the ability to participate in a health maintenance reward program to maintain a new cover discount. 
 

10. Are my premiums tax deductible?

If you hold Life, TPD or Trauma Cover outside of superannuation, premiums are generally not tax-deductible and benefits are generally tax free. If you hold Income Protection Cover or Business Expense Cover outside of superannuation, premiums are generally tax-deductible and benefits are generally treated as assessable income. Your individual circumstances can be quite different. We recommend you speak with an independent tax expert regarding your own situation to determine if your premiums are tax deductible. 

11. How do I update my name and address details?

To change your name and address details, please call us on 132 979 (8am - 7pm, Mon-Fri, AEST).