A beneficiary is the person who you choose to receive the money if you pass away while you’re covered by your life insurance policy. If you’re choosing more than one beneficiary, you need to tell us what percentage of the total benefit amount you’d like each one to receive. Your beneficiaries are the ones who will receive the benefits of the claim, so it’s important that you tell them that you’ve taken out the cover and give them a copy of the policy details.
 

You can change your beneficiaries at any time. Simply call us on 132 979 (8am - 7pm, Mon-Fri, AEST) to find out how. 

Underwriting is the process we use to work out whether we can insure you, how much we can cover you for, and how much you’ll need to pay in premiums. During underwriting, we may ask you a number of health and lifestyle questions, such as your height and weight, whether or not you smoke, and any illnesses or medical conditions you may have or have had. We may also ask you about your job, pastimes and income details. If you’re in good health and don’t have a risky job or risky pastimes, you’ll generally be accepted for cover. If you have any health or lifestyle risks, there is a chance that we may not be able to offer you the cover you were after. It is important that you answer any underwriting questions truthfully, otherwise any claim you make in the future may be reduced or declined altogether.

Having a medical condition doesn’t always mean we won’t insure you. We look at each individual on their own merits. Minor medical conditions usually don’t affect your chances of getting cover, however serious conditions such as cancer or heart disease may. If we can’t cover you under the product you were after due to health reasons, you may still be able to get cover under one of our accidental covers or under one of our ‘guaranteed acceptance’ products. These products are designed to cover you regardless of your health. 

Our life insurance policies are guaranteed renewable until their policy expiry age – this means that you can keep your cover in place until then, so long as you keep paying your premiums. 

Yes, you can change your benefit amount anytime you like – simply contact your financial adviser or call us on 132 979 (8am - 7pm, Mon-Fri, AEST). If you’d like to increase your benefit amount, you may need to answer some health and lifestyle questions before we can increase your benefit amount. You don’t need to answer any health or lifestyle questions to decrease your benefit amount. 
 

Where your premium type is ‘stepped’, your premiums go up each year based on your changing benefit amount and your increase in age. Where your premium type is ‘level’, your premiums go up each year based on your changing benefit amount but not your increase in age. Where your premium type is ‘hybrid’, for the first seven years your premium rate is a level premium type, after which it will then convert to a stepped premium type. 

Premium rates and the policy fee are not guaranteed and we may review these so they move up or down in the future, regardless of which premium type you select. Any such change to the premium rates and/or policy fee will apply to all policies in a defined group. We will not single out an individual policy.

Additionally, some products have an inbuilt Cover Indexation Benefit. On each policy anniversary, the benefit amount will increase in line with the consumer price index (CPI). Your premium will also be increased at the same time to reflect the increased benefit amount.

All of our cover options have built in discounts for higher benefit amounts. We also offer the ability to participate in a health maintenance reward program to maintain a new cover discount. 
 

If you hold Life, TPD or Trauma Cover outside of superannuation, premiums are generally not tax-deductible and benefits are generally tax free. If you hold Income Protection Cover or Business Expense Cover outside of superannuation, premiums are generally tax-deductible and benefits are generally treated as assessable income. Your individual circumstances can be quite different. We recommend you speak with an independent tax expert regarding your own situation to determine if your premiums are tax deductible. 

To change your name and address details, please call us on 132 979 (8am - 7pm, Mon-Fri, AEST).

A certified document is a copy of an original document that has been certified as a true copy of an original document. To obtain an originally certified copy, you will need to present the original document and a photocopy of that document to one of the people¹ outlined below.

Examples of people who can certify your documents are:
 

• Financial adviser*
• Accountant (provided they hold a current membership to a professional accounting body)
• Pharmacist
• Qualified school or tertiary/university teacher
• Justice of the Peace
• Solicitor
• Police Officer
• Magistrate
• An employee of Australia Post*
• An officer of a bank, building society, credit union or finance company*

 
*provided they have two or more years of continuous service

You can also find a full list of people who can certify documents here.
 
1 Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007