Does ClearView cover me for pandemics?
ClearView life insurance policies provide a range of insurance covers to protect against financial loss if an insured person dies or becomes disabled due to sickness or injury.
There are no specific exclusions for claims arising from a pandemic event.
For any new applications for insurance or reinstatements, we may request additional information to decide whether we are able to offer cover under standard terms while the COVID-19 pandemic is carrying additional risk.
Am I covered overseas?
All of ClearView’s life insurance policies provide worldwide cover, which means you are covered if something happens to you while outside Australia.
The only exception is if you have a special exclusion applied to your policy (which you have agreed to) that restricts your cover in specific countries.
Are health workers still eligible for life insurance?
Frontline healthcare workers are not prevented from obtaining ClearView life insurance cover purely through exposure, or potential exposure, to COVID-19. In line with the Financial Services Council’s recent announcement, ClearView is committed to ensuring that the vital work Australia’s frontline healthcare workers are doing will not prevent them from accessing life insurance.
Am I still covered while I am unemployed?
ClearView life insurance will not cancel due to unemployment, and in most cases there is no change to the terms of your cover should you need to claim.
If you have Income Protection, there may be a change of terms after 12 months of unemployment. And if your Income Protection is held wholly within superannuation, you are only able to claim while you are gainfully employed.
ClearView’s life insurance policy terms already provide protections for unemployment in most cases. As a member of the Financial Services Council (FSC), Clearview also supports the FSC initiative whereby total and permanent disability cover will not be affected if you are working in your usual capacity as at 11 March 2020 but as a result of COVID-19, subsequently lose your job or have reduced working hours between 11 March 2020 and 27 September 2020. This applies for claims made before 1 January 2021.
If you would like more information about your cover how it may be impacted by unemployment, please contact your adviser or call us on 132 979 to discuss how this applies with your policy and cover type, and what options are available to you.
Am I still covered if I am a casual or part-time worker?
Working on a part-time or casual basis will not change the terms of your cover or cause your cover to cease.
Where cover is intended to replace your income in the event of sickness or injury, you may wish to review your insurance and benefit amount with your financial adviser.
What can I do if affordability is a problem?
LifeSolutions policies allow monthly premiums to be waived for up to three months if you lose your job, and we are extending this provision to all ClearView life insurance policy holders who have lost their job due COVID-19 restrictions. Limitations apply and you should refer to the Product Disclosure Statement for full details.
Longer term, there are a number of ways to reduce your premiums without giving up your insurance. For example, you may be able to reduce cover or remove extra cost features. Your financial adviser can explain these options to you.
Can I put my cover on hold?
You can put your ClearView insurance cover on hold by using our Suspending Cover Benefit. No premiums will be charged and you will be unable to claim in respect of any event, sickness or injury that occurs during the suspension period.
Limitations apply and you should refer to the Product Disclosure Statement for full details.
How can I make a claim?
If you have any questions about what you are covered for, or if you are lodging a claim, please speak to your financial adviser or contact our Customer Service Centre on 132 979 Monday to Friday between 8am and 7pm (AEST). Alternatively you may email life@clearview.com.au.