Clear Insights

Pack your life insurance these Christmas holidays

Pack your life insurance these Christmas holidays

Travel insurance is a must-have before jetting off on holiday but it is no substitute for appropriate life insurance. This is the perfect time of year to review your clients’ insurances and ensure they are adequately covered, Jeff Scott writes.

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The experience of trauma

The experience of trauma

A traumatic event is one that threatens your life or safety, or the lives of people around you. They are extremely common, and may lead to post-traumatic stress disorder. This article explores the impact of trauma and why early intervention is important.

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Optimising the client claims journey

Optimising the client claims journey

It’s not enough to focus solely on customer service anymore. In an increasingly digital world where many products and services are fast becoming commodities, attention has shifted to customer experience (CX).

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