Policy administration changes

Due to a scheduled system upgrade, any regular direct debit which would normally be deducted between 19-21 November will be delayed slightly. The November premium will be debited on 24 November.

ClearView’s user identification number for direct debits will change from 022829 to 622710/622712 from 22 November 2025.  There is nothing to be done, this change will happen automatically. 

For customers who have selected a preferred direct debit date that falls prior to the due date of the premium, we will be switching to billing in arrears, which means we will deduct the premium on the preferred billing date after the due date. 

For example, if the preferred billing date is on the 22nd of each month and payment covers the premium due on the 25th of that same month – the premium is deducted ahead of the due date. 

After our system update, the premium will now be deducted on the 22nd of each month after the premium due on the 25th of the month. 

Here’s how the transition will work for different customers: 

Where the billing date falls between 19-21 November 2025

Payment frequency: monthly

November 2025: Due to the system upgrade, payment deduction will not occur on the usual billing date between 19 - 21 November. Instead, it will be debited on 24 November, just after the upgrade.

December 2025: No payment deduction will be made in December. This is part of the transition to arrears.

January 2026: Payment deduction will resume on your usual preferred date between 19 – 21 January, but this time it will cover the prior premium due.

Payment frequency: fortnightly

The premium due between 19 – 21 November will be deducted on 24 November and the next premium due between 3 – 5 December will not be deducted. Regular debits will resume from 17 December.
 

Where the billing date falls after 21 November

Payment frequency: monthly

November / December 2025: For the next payment due on or after 22 November, no payment will be deducted. This is part of the transition to arrears.

December 2025 / January 2026: Payment deduction will resume on the usual preferred date from the 22 December but this time it will cover the prior premium due.

Payment frequency: fortnightly

No premium will be deducted between 22 November and the 5 December and regular debits will resume from 6 December.
 

These changes will happen automatically, and no action is required other than except to check that sufficient funds are available in the nominated account.

For customers who have selected a billing date that’s different from the regular premium due date – for example, paying a few days earlier than scheduled - the preferred billing date will now align with the premium due date. 

For example, if the preferred billing date is 22 December and payment covers the premium due on the 25th of that same month – the premium will be deducted on the 25th of the month going forward. 

This change will happen automatically, and there’s nothing that needs to be done. The payment frequency won’t change, and cover remains uninterrupted.

From 18 November 2025, BPAY will no longer be available for premiums paid on a monthly, quarterly or half-yearly basis. Customers can:

• continue using BPAY if payment frequency is switched to annual premium; or
• continue to pay monthly, quarterly or half-yearly premiums and will need to set up a direct debit authority. 

To set up a direct debit authority, please:

• complete the attached Direct Debit Authority form; or
• call 132 979 and we can assist.

This change won’t affect the premium amount or cover – it’s simply about making payment processing more consistent and reliable.

For customers who pay their ClearView LifeSolutions Super (insurance policy) premium by rollover, money is transferred from their nominated super fund to ClearView LifeSolutions Super Rollover (investment account) to fund the cost of cover.

Currently, any excess money received or refunds payable on the insurance policy aren’t automatically returned to the superannuation fund. Instead, it remains in the investment account, where it is invested and used when the next premium is due.
 

What's changing?

From 19 November 2025, LifeSolutions Super Rollover product will be closed to new rollover money. This means we won’t be accepting any new funds into the investment account from this date.

The closure of the LifeSolutions Super Rollover won’t affect the insurance cover held through LifeSolutions Super or the ability to pay premiums by rollover. 
 

What happens to funds in the LifeSolutions Super Rollover product as at 19 November 2025?

Any existing money in the investment account can remain in the product and will be used to pay the premium when it is due. This will be reflected on the next renewal notice.

Alternatively, any existing funds can be transferred from the investment account to another complying superannuation fund or another account (subject to superannuation law), please download the form at clearview.com.au/forms. 
 

Can premiums still be paid via rollover?

Yes, after 19 November 2025, we’ll use the existing rollover authority for LifeSolutions Super insurance policy, unless instructed otherwise. This ensures the premium for the insurance policy can continue to be paid via rollover, without further action.

If we receive an amount on or after this date that is greater than the insurance premium, the excess will need to be returned to the complying superannuation fund from which it was received. Otherwise, we may transfer the money to the Australian Tax Office under relevant law.
 

Can customers opt out of this change?

No, customers cannot opt out of this change.
 

Do customers need to take any action?

No further action is needed.

If there is any existing money in the investment account of LifeSolutions Super Rollover, it can remain in the product and will be used to pay the premium when it is due. 

Previously these funds were invested in the First Sentier Premium Cash Fund via the ClearView Life Super Cash Fund. The funds will now be invested directly in the First Sentier Premium Cash Fund. The investment objective and investment strategy remain unchanged. 

Rollover monies in ClearView LifeSolutions Super Rollover are invested in a life investment policy issued by ClearView Life. The policy invests 100% in cash and short-term securities assets, before fees, taxes and charges. A guarantee is provided from the assets of the ClearView Life Statutory Fund No. 2 to ensure the funds do not reduce other than for taxes, fees and premiums paid for LifeSolutions Super cover.

To support the transition to the new system, policy numbers will be updated in certain cases depending on how the policy is owned.

For customers who own non-super and/or have SMSF-owned policies: 

There is no change. The existing policy number starting with 51 will remain.

For customers who have super owned policies: 

• The existing policy number starting with 52 will remain but this will be used for superannuation transactions only, such as receiving rollovers or contributions and deducting or crediting superannuation tax. This number will appear on superannuation communications such as the S290 intent to claim a tax deduction notice and Annual Statements.
• A new 51 policy number will also be issued, which will be used for all insurance policy transactions; and communications. This policy number will appear on letters such as renewal notices, dishonour notices and lapse notices. 

For policies with renewal notices issued between 13 October and 18 November 2025 (for anniversaries between 21 October and 28 November 2025):

• any impacted alteration requests received during this period will be acknowledged.
• processing will occur after the policy has transitioned, with an effective date aligned to the upcoming policy or monthly anniversary.