Consumer Remediation Program

Important information on the Consumer Remediation Program

ClearView has found problems with the way we sold life insurance to some consumers following concerns raised by the Australian Securities and Investments Commission (ASIC). ClearView is conducting a remediation program for consumers who purchased any of the following policies over the phone, during the period 1 January 2014 and 30 June 2017:
 
  • ClearView Accidental Death
  • Bupa Accidental Death
  • ClearView Life Insurance
  • Bupa Life Insurance
  • ClearView Funeral Insurance
  • Bupa Funeral Insurance
  • ClearView Injury Cash Insurance
  • Bupa Injury Cash Insurance
  • ClearView Serious Illness Insurance
  • Bupa Serious Illness Insurance
  • ClearView LifeSolutions Essentials
    Even though some of these policies are branded as BUPA, they are actually offered by ClearView.

If you bought one of the above policies during the relevant period, we will email or write to you between April and July 2018 advising you about the Direct Remediation Program.

Am I entitled to a refund from ClearView?

If you are entitled to a full or partial refund of the premiums you paid plus interest at 5.86% pa (including any other fees paid), ClearView will email or write to you and pay the money directly into the bank account you used to pay for the insurance policy.

If your bank account details have changed or you paid for the insurance policy using a credit card, please contact us directly on 1800 213 839 to update your banking details.

If a refund payment has bounced due to changes in your bank account details, we will advise you of the next bank processing date upon receiving your updated details.  

Do you need help or further information?


  Phone us on 1800 213 839 (Mon-Fri, 8am-6pm AEST)
  Email us at remediation@clearview.com.au
  Postal Address GPO Box 4232, SYDNEY  NSW  2001

Be sure to tell us your name and provide a return contact number or email address so that we can attend to your enquiry. We aim to respond to all email enquiries within 5 business days.
 
You may also want to visit the MoneySmart web page: https://www.moneysmart.gov.au/tools-and-resources/news/clearview-life-insurance-refunds

If you have further concerns or are unhappy with the outcome of your enquiry, you can make a complaint by contacting our Complaints team using the details below.

  Phone us on 1800 290 814 (Mon-Fri, 8am-6pm AEST)
  Email us at complaints@clearview.com.au
 Write to Complaints Manager, ClearView, Reply Paid 4232, Sydney NSW 2001

If you are not satisfied with the Complaints team’s response, you can also lodge a free complaint with the Financial Ombudsman Service (FOS), via their website at www.fos.org.au. You can also contact them on 1800 367 287 or info@fos.org.au