Consumer Remediation Program

Important information on the Consumer Remediation Program

ClearView has found problems with the way we sold life insurance to some consumers following concerns raised by the Australian Securities and Investments Commission (ASIC). In 2018, ClearView commenced a remediation program and contacted affected consumers who purchased any of the following policies over the phone, during the period 1 January 2014 and 30 June 2017:
 
  • ClearView Accidental Death
  • Bupa Accidental Death
  • ClearView Life Insurance
  • Bupa Life Insurance
  • ClearView Funeral Insurance
  • Bupa Funeral Insurance
  • ClearView Injury Cash Insurance
  • Bupa Injury Cash Insurance
  • ClearView Serious Illness Insurance
  • Bupa Serious Illness Insurance
  • ClearView LifeSolutions Essentials
    Even though some of these policies are branded as BUPA, they are offered by ClearView.

Am I entitled to a refund from ClearView?

If you are entitled to a full or partial refund of the premiums you paid plus interest at 5.86% pa (including any other fees paid), you would have received an email or letter from us about your refund between May and August 2018.

If you think you are entitled to a refund, please contact us. You can fill out the form below and one of ClearView's representatives will be in contact with you as soon as possible.
 

 

The privacy of our customers is important and we are bound by obligations imposed by privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth). The way in which we collect, use, secure and disclose your personal information is explained in our Information Handling Policy. If you would like a copy please call us on 1800 357 727 or refer to our website at clearview.com.au.

Do you need help or further information?

Phone us on 1800 213 839 (Mon-Fri, 8am-6pm AEST)
Email us at remediation@clearview.com.au
Postal Address GPO Box 4232, SYDNEY  NSW  2001

Be sure to tell us your name and provide a return contact number or email address so that we can attend to your enquiry. We aim to respond to all email enquiries within 5 business days.
 
You may also want to visit the MoneySmart web page: https://www.moneysmart.gov.au/tools-and-resources/news/clearview-life-insurance-refunds

If you have further concerns or are unhappy with the outcome of your enquiry, you can make a complaint by contacting our Complaints team using the details below.

Phone us on 1800 290 814 (Mon-Fri, 8am-6pm AEST)
Email us at complaints@clearview.com.au
Write to Complaints Manager, ClearView, Reply Paid 4232, Sydney NSW 2001

If you are not satisfied with the Complaints team’s response, you can also lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provide fair and independent financial services complaint resolution that is free to consumers. You can contact AFCA via their website at www.afca.org.au. You can also contact them on 1800 931 678 or info@fos.org.au