ClearView’s Vision is to support Australians to achieve their financial and wellbeing goals while being a positive force for our staff, community and the environment
ClearView’s values include Persistence, Collaboration, Integrity and Authenticity and these pillars underpin our Customers Experiencing Vulnerability Policy.
We understand that our actions and how we interact with customers can create or worsen vulnerability by creating roadblocks, complications, delays or service issues.
Our Employees are trained to identify and engage with customers who are having difficulty with the process of buying insurance, making an inquiry, making a claim or making a complaint, or who may not be capable of making an informed decision, and to refer them for appropriate additional external support where required.