Clear Insights

The experience of trauma

The experience of trauma

A traumatic event is one that threatens your life or safety, or the lives of people around you. They are extremely common, and may lead to post-traumatic stress disorder. This article explores the impact of trauma and why early intervention is important.

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Optimising the client claims journey

Optimising the client claims journey

It’s not enough to focus solely on customer service anymore. In an increasingly digital world where many products and services are fast becoming commodities, attention has shifted to customer experience (CX).

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ATO crackdown on IP deductibility

ATO crackdown on IP deductibility

The ATO is placing greater scrutiny on the deductibility of income protection premiums. Some taxpayers are being asked to substantiate the entire deduction they have claimed or risk their tax deduction being denied. Jeffrey Scott writes.

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